Southwest Airlines Organizational Commitment and...

Southwest Airlines: Organizational Commitment and Communication Paper Communications for Accountants COM/530 Southwest Airlines: Organizational Commitment and Communication Paper Southwest Airlines’ strong organizational culture is reflected in its mission as shown in its website: â€Å"dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.† Southwest is a company that not only excels in customer service and profitability but also in employee development. Its organizational commitment is not reduce to the organization; it is actually expand it to an ongoing relationship with the employees where they have the opportunity to express their ideas,†¦show more content†¦Before people become employed at Southwest, the managers in charge of the hiring interview make sure they embed the organizational culture in the candidates. When they become part of the Southwest family, then they are treated like part of it. Any event in the lives of the employees are acknowledged and celebrated by everyon e, everyone cherish for the success and happiness of the members of the family. The company establishes special programs for families of employees. The company listens to comments and feedback, not only from employees, but also employees’ families, customers, and vendors (D’Aurizio, 2008). This company has become profitable by putting into practice the philosophy of an open communication. Southwest does not have the culture only in paper, they actually live it. The managers start giving the example to the employees, and they follow their leaders. Southwest strategically generates satisfaction to their employees, this needs satisfactions will later reflect and convert into satisfaction to the customer and shareholder value via organizational capabilities I believe the success of Southwest Airlines comes from the combination of different sources of power. Part of it comes from the expert power, and also from the reward power. Southwest management had has the ability and knowledge to create such an amazing organizational culture, this ability is the expertise power. Now the way they have appliedShow MoreRelatedOrganizational Commitment and Communication Essay890 Words   |  4 PagesOrganizational Commitment and Communication Paper Many factors within an organization can affect group and organizational communication. Different leadership styles could affect group communication. Sources of power found in the organization could affect organizational communication. There are motivational theories that could be effective within the culture of the organization. The commitment of the workforce to the organization plays a major role in the organization’s communication. It isRead MoreConceptualizing a Business Bus/4751344 Words   |  6 Pagesmust be in place. 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