Service Quality and Operations (A REPORT) Essay

Service Quality and Operations (A REPORT) - Essay ExampleMarriott Hotel Empire which started as a depleted familiarity in 1927 in Washington D.C. by John Marriot of Utah. But due to its consistent efforts, immediately this company is serving in 67 countries and has about 3150 lodging properties. Different operation strategies, marketing strategies, aid of quality, employee empowerment and customer satisfaction are the key points that have enabled the success of this organization. Marriot has adopted a stiff marketing policy, where this company is catering almost all market segments, i.e. it is not only allocating the high enlighten plainly also deals with business class and the lower class. According to the research conducted in 2008, this company had build its strong network with its suppliers, customers and employees. it has also build a strong sense of teamwork among employees, maintained a confident(p) and supportive direction style. They believe customers as their gues ts and due to this they have enforced exigent quality measures and strict quality control on all its hotels and motels. Kandampully et al. (2001) reported in his book that J.W. Marriott himself stated a school of thought in treating employees in the following statement, i.e. take care of your employee and they will take care of you.Every company whether it belongs to a manufacturing industry or a service sector has to carry out daily operations and transactions. Due to this operational management is extremely important OPERATIONAL MANAGEMENTNot just Marriott but there are basic ten main tasks or critical decisions that every company, manager and an employee has to compress in order to effectively manage operations. In the book by Henzer & Render (2006) mentioned the operations management ten strategic decisions, such as service and product design, quality management, process and capacity design, location, layout design, valet de chambre resource and job design, supply chain mana gement,